FAQ

Orders & how it works

How does Buy 1, Get 2 work?

You pay for one pair. We make and ship three: one pair crafted exactly to your prescription, plus two trial pairs at ±0.50D. Try all three at home and keep the pair that suits your vision best — all three pairs are yours.

How do I send my prescription?

After checkout, email sup@odianoptics.com with your order number and the prescription for both eyes: SPH, CYL, AXIS and PD. A photo or scan of the prescription sheet from your optometrist works too. Full step-by-step instructions and the exact list of data we need: Send us your prescription.

What measurements do you need?

We build your lenses from the complete set of measurements you provide — your prescription (SPH, CYL, AXIS), your PD, and frame-fit measurements such as temple width. Send everything your optometrist recorded and we will make your glasses to it.

Can I measure my PD myself?

Yes. A prescription from your optometrist is the most accurate source, but if PD is not listed you are welcome to measure it yourself and send us the number.

Can I order without a prescription (plano)?

Yes — every style in our shop is available with non-prescription photochromic lenses.

How long does it take to make my glasses?

5–7 business days. For prescription orders we count from the day we receive your prescription data; for plano (non-prescription) orders we count from the day you place the order. This is the lens-making time, and it is the same for photochromic, clear and tinted lenses — there is no faster tier. Delivery time is added on top of it; see the delivery estimates above.

Then delivery is a further 5–7 business days in transit, so allow 15–20 days in total from the day we receive your prescription data (for plano orders: from the day you order) for your glasses to reach you.

How long will my order take?

Orders are processed within 1–3 business days after payment confirmation. Estimated delivery: United States 6–12 business days, Canada 7–14, United Kingdom 6–10, Australia 7–14, Europe 7–15. Peak seasons can add time. You will receive a tracking number by email once your order ships.

Do you ship to my country — and who pays customs and duties?

We ship worldwide, and import duties and taxes are covered by us. The amount you pay at checkout is the full amount due — you will not be asked for any additional payment on delivery.

Do I need to return the two trial pairs?

No. All three pairs are yours to keep — there is nothing to send back.

If something isn't right

What if the glasses don't suit me?

Contact us at sup@odianoptics.com within 30 days of delivery and we will put it right. Non-prescription (plano) items can be returned for a refund — return shipping is paid by you. Custom prescription pairs are remade to your corrected measurements.

What if my prescription pair is made incorrectly?

If a lens does not match the prescription and measurements you submitted, that is our mistake: we remake it free of charge and cover shipping both ways.

Is there a cost for a remake?

Remakes are free of charge — one free remake per order, within 30 days of delivery. Shipping on a remake is paid by you. If the remake is needed because we made a mistake, we cover shipping both ways, and that remake does not use up your free remake.

How quickly will you reply?

We reply to every email within 1–2 business days.

The lenses

Are the lenses really photochromic?

Yes. The lenses stay clear indoors and darken automatically in sunlight, with UV protection. Outdoors they darken within about a minute, and they return to clear when you go back inside.

Your eyes and your data

Do I still need regular eye exams?

Yes. Our glasses are made to the prescription you provide and are not a substitute for a professional eye examination. Please have your eyes examined by a licensed optometrist or ophthalmologist, and have your prescription checked regularly or whenever your vision changes. If you experience discomfort, headaches, dizziness or any change in vision while wearing them, stop wearing them and consult your eye care professional.

How do you handle my prescription data?

Your prescription and measurements are used to make and fulfil your order and are never sold. We keep them until you ask us to delete them, so that you can reorder the same glasses without sending your details again. Email sup@odianoptics.com to request a copy of your data or to have it deleted.