Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sup@odianoptics.com. Please note that returns will need to be sent to the following address: RM 10 23/F NEW TREND CTR 704PRINCE EDWARD RD EAST SAN PO
KONG
HONG KONG

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sup@odianoptics.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items — see Remakes for custom prescription glasses below), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Remakes for custom prescription glasses

Prescription lenses are made specifically for you, so instead of returning them we remake them. If your glasses do not suit you, contact us at sup@odianoptics.com within 30 days of delivery.

Where a lens does not match the prescription or measurements you submitted, the error is ours: we remake the pair at no charge and cover shipping in both directions, and that remake does not count towards the free remake below.

Where the fit or comfort is not right, we will remake your pair to your corrected measurements. One free remake per order. Shipping costs on a remake, and on any return of a non-prescription item, are paid by you.

The two trial pairs included with every custom order are yours to keep. There is nothing to send back.

We ship worldwide and cover import duties and taxes ourselves; the amount you pay at checkout is the full amount due.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. This right does not apply to goods made to your specification, such as prescription lenses made to your prescription — for those, the Remakes for custom prescription glasses section above applies. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sup@odianoptics.com.