Where Is My Order?
Every pair is made to order
We do not ship from stock, so there is no tracking number in the first few days. Here is the timeline you should expect, and what to do at each stage.
What happens, and when
- Days 1–7 – we make your glasses. 5–7 business days. If any prescription value or measurement is missing, we email you before production starts, and the clock waits until we hear back.
- Day 7 onwards – dispatch and tracking. As soon as your parcel ships we email you a tracking number. Check the spam folder if you do not see it.
- Days 7–14 – in transit. A further 5–7 business days, so allow 15–20 days in total from the day we have everything we need.
If your tracking has not updated, or you have not received it
Tracking sometimes stalls for a few days at a sorting hub, and it can take 24–48 hours to appear after dispatch. If it has been more than 48 hours since your dispatch email and the tracking still shows nothing, email us with your order number.
Contact us
Email sup@odianoptics.com with your order number and we will check with the carrier. We reply within 1–2 business days.
Please also confirm your delivery address is correct – we are not responsible for parcels lost because of an address supplied incorrectly at checkout. If you spot an error, contact us straight away: we can usually correct it before production begins.
Shipping is free worldwide and duties and taxes are covered by us, so there is nothing to pay on delivery. See our shipping policy for the full details.